Current as of 30 March 2020
To our valued customers and business partners,
The Jemena Group (comprised of Jemena and Zinfra) is focused on providing safe and reliable energy to our customers and the community through the COVID-19 pandemic. We understand this is a challenging and anxious time for the community and our thoughts are with those impacted.
We are continuing to enact our Pandemic Response Plan and Business Continuity Plans (where relevant) to provide essential energy services to our customers. These plans are designed to protect the health and wellbeing of our people and the community so we can continue to perform essential maintenance and repair works on our electricity and gas networks and gas pipeline assets.
We have put in place a number of measures to ensure we are following social distancing guidelines and other preventative actions for the safety of key team members in our control rooms and our field teams. More details on these measures are available here.
All planned outages are being closely examined to minimise negative impact to our customers. Where possible we are rescheduling or shortening the duration of planned outages, however those required to perform essential maintenance will go ahead in order to maintain the reliability of our networks and avoid longer unplanned outages in the future.
We understand many of our customers are storing extra food in their fridges and freezers, or working from home. We will continue providing advance notice of planned outages to impacted customers along with the opportunity to contact us if they have concerns. We thank our customers for their patience and apologise for any inconvenience caused during this time.
This is an ongoing and dynamic situation, and we will continue to provide updates to you in the coming weeks. Should you have questions, or need to provide advice in relation to the virus to the Jemena Group please email COVIDResponseTeam@jemena.com.au.