COVID-19 Update: Keeping the Lights On and Gas Flowing

The COVID-19 pandemic represents a challenge for the whole of the community as we adapt to novel ways of working, living, and interacting with one another, and our thoughts are with those people who have been impacted by the disease.

Companies within the Jemena Group, which comprises Jemena and Zinfra, have enacted a suite of emergency and crisis response plans which are designed to protect the health and wellbeing of our people, as well as the community, so that we can continue to deliver energy to our customers.

Each day we strive to bring energy to our customers safely and reliably and have implemented changes to how we maintain our network and pipeline assets in light of the COVID-19 pandemic. For our field crew, this includes:

  • Dispersing our people across multiple depots / sites

  • Ensuring key personnel are separated from one another

  • Maintaining crew make-ups and avoiding cross-crew rostering

  • Spreading capability across teams so that key / unique skillsets are not all based in the same location, and

  • Where relevant staggering start / finish times.

These steps complement broader advice on maintaining hygiene and social distancing and are designed to ensure crew continue to be available to perform critical maintenance work.

When we are in the community we ask that members of the public continue to enforce social distancing and that they continue to act safely around our energy assets.

We know that our customers rely on us to bring them gas and electricity safely and reliably, and with more people working from home, this need continues to be our top priority. In the event you do experience an electricity or gas outage you can contact us on:

  • 131 909 for Gas Outages across the Jemena Gas Network in New South Wales

  • 131 626 for Electricity Outages impacting the Jemena Electricity Network in Melbourne’s north-west.

Alternatively, you can chat to us in real time by visiting the outages section of the Jemena website:

We acknowledge the Traditional Owners of the lands upon which we operate and recognise their continuing connection to land, waters, and culture. We pay our respects to their Elders past and present.

Pictured: Artwork by Aboriginal artist Chern’ee Sutton from Mount Isa for our Group’s Reconciliation Action Plan.